Lessons in High-end
Appliance Marketing
The Insight You Need to Reach the Affluent Audience
As high-end appliance industry specialists, we’ve been helping dealers capture and retain their affluent audience for over 14 years. Our videos provide premium and luxury appliance dealers with the insight they need to craft a marketing strategy that promotes steady growth and greater profitability.
Video Appointments for the High-End Sale
This spring we have all adjusted to find new ways of doing things. Like many other businesses, you’ve had to shift to using more online communication tools than you had before. You might just be thinking this is a tool to help keep your business going through...
How to Plan for a Different Season of Growth
Maybe it’s been business as usual despite closed showrooms. Maybe sales have remained steady, or even picked up as storefronts are slowly opening again. There’s been a wave of pent-up demand and customers ready to spend money again. But this surge of business is...
Take Back Control of Your Showroom
The crisis phase of the COVID-19 situation seems to be behind us. You’re now ready to take back control of your showroom and move forward from a business perspective, while still being sensitive to the changing situation, and in compliance with your local or state...
One Dealer’s Strategy For Survival Through COVID-19
Over the last few months, sales have been tough for most businesses. We asked our list of premium dealers how they fared during the front-end of the COVID-19 crisis and more specifically, what sales looked like in April, as that was the month many appliance dealers...
Progressive Communication in Crisis
Did you get a bit rattled over the last few weeks? It's okay, you can be honest and say yes. I don't know anyone who was completely prepared for the dramatic challenges we suddenly faced or the speed at which information was changing. From a business...
New Idea: Implementing Video Appointments
When you think about how to navigate the retail experience with customers while following the guidelines for social distancing, you have to consider things that are out of the box. Now might be the time to look at video appointments. We just walked through this...
Clear Communications to Consumers on Covid-19
None of us knows what the future holds, and while we hope and pray that things return to "normal" as soon as possible, nothing feels "normal" today. Acknowledging the unique circumstances as they are evolving, and addressing potential concerns of your clients is not...
Luxury’s Hot Sales Window
The Memorial Day sales window is a popular time for consumers, especially when they're seeking out deals on appliances. But is that the hot window for the premium and luxury dealer? Appliance manufacturers and independent dealers tend to hold their collective sales...
What Is the Perfect Premium/Luxury Brand?
Ask a consumer, ask a builder, ask a dealer and you'll get very different answers. Considering the longevity of Sub-Zero/Wolf and the dominant brand recognition that it carries, it can't be far from the top of the list. Mulling over the funding support, discounts, and...
3 Common Reasons Your Growth Has Plateaued (& How to Fix Them)
Locally-owned independent appliance dealers often have a large and long-lasting footprint in the communities they serve. And sometimes, for generations-old dealers, stagnation can set in and “because that’s just how it’s always been done” becomes a mantra. When this...
Transforming a New High-End Showroom with SMARTER GROWTH Strategies
Overview Marcella’s Appliance Center has been a trusted name in appliance sales and repair since 1957. Based in New York’s Capital District, the family-owned business has grown from a single-store operation in Schenectady to include a second location in Clifton Park....
Do High-End Homeowners “Get” Your Brand?
When is the last time you took a step back, put on your “customer” hat, and looked closely at your company branding? Your logo. Your website. Your marketing materials. Your showroom. If you can’t remember the last time (or worse, you never have!), then it’s time you...
The Hidden Gems in Online Search Advertising
When everyone in the premium and luxury appliance industry is seeking the same customers, it can be hard to stand out among your competition. But by tapping into the power of online search advertising, your business can rise above the noise and more easily and...
When More Isn’t Better: The Value of Curating Your Inventory
Reducing the number of appliances you offer might seem counterintuitive. With big box stores and online retailers serving up an overwhelming array of choices, it's easy to believe that presenting customers with more options is the only way to compete. But what if the...
When Manufacturers Dictate Your Future
Many dealers depend on Manufacturer Funding for advertising, but doing so often means ceding control over messaging and business goals. When your advertising depends on coop funds, your business goals take a back seat. Brands Shouldn't Be In The Drivers Seat...
Why the State of the Premium and Luxury Appliance Industry Looks Bright
The National Kitchen and Bath Association (NKBA) is the leader in industry news, education, and trend predictions. Hence, it was not surprising that when the association predicted a slight kitchen and bath revenue decline in 2023, the numbers panned out and indeed...