Industry Ideas & Insights
Helping You Build a Thriving Premium & Luxury Appliance Business
We talk to appliance dealers nearly every day and have been for the last decade. Those conversations give us unique insights into what a healthy business looks like and how successful dealers are growing their high-end business. We share many of our observations in our regular blog posts. Make sure you join our email list to have those insights delivered to your inbox monthly.
The Hidden (But Not Really) Threat to Independent Appliance Dealers
A quiet shift is happening in the world of home products. Plumbing supply dealers are emerging from the shadows, leveraging their relationships with builders and designers to enter a new, high-stakes arena: the luxury appliance market. At first glance, this might seem...
The High-End Homeowner Is No Longer a Niche. They Are Your Future.
Over the past decade, the United States has experienced a dramatic surge in wealth. Between 2014 and 2024, the millionaire population increased by 78%, according to the USA Wealth Report 2025. The growth isn’t theoretical—it’s already happened. Wealth...
Celebrating Q1 Affluent Growth Successes: Dealers See Growth With the Affluent Audience in a Shifting Market
As we move through Q2, it’s clear that market conditions are changing. Tariff announcements have introduced new uncertainty across the industry, but our dealers aren’t panicking. They’re leaning into what they know works: proven strategies, a focus on the Affluent...
The Customer Experience Is Everything
Simply offering a wide range of premium and luxury appliance brands is not enough to establish your showroom as the preferred destination for high-end consumers. What truly differentiates you from your competitors is your Customer Experience (CX)—the smooth,...
The Rise of High-End Appliances: Why More Americans Are Elevating Their Homes
Luxury isn’t just about status—it’s about experience. Today’s homeowners are investing in premium appliances not as indulgences but as essentials for the lifestyle they want. Whether it’s a pro-style range with restaurant-quality performance, a built-in refrigerator...
Thriving in Any Economy: The Case for Serving Both Retail and Builder Markets
Independent appliance dealers often focus solely on consumers or home builders. Diversifying your customer base and creating a business model that serves both homeowners and trade professionals is essential to creating a stable, resilient company that can weather...
More Profit. Less Competition. Greater Control.
A Short Study: Why Independent Dealers Are Moving in a New Direction When sales slow or competition intensifies, most appliance dealers follow the same well-worn path: launch more promotions, push for higher volume, and hope revenue keeps pace. It feels like the...
Why “Doing It All” Isn’t a Business Strategy
If you’ve been in this industry long enough, you’ve felt the pressure to do more: more promotions, more events, more volume. The appliance industry often reinforces the idea that whoever is bigger, louder, and busier will win. It’s no wonder so many...
The Hidden (But Not Really) Threat to Independent Appliance Dealers
A quiet shift is happening in the world of home products. Plumbing supply dealers are emerging from the shadows, leveraging their relationships with builders and designers to enter a new, high-stakes arena: the luxury appliance market. At first glance, this might seem...
The High-End Homeowner Is No Longer a Niche. They Are Your Future.
Over the past decade, the United States has experienced a dramatic surge in wealth. Between 2014 and 2024, the millionaire population increased by 78%, according to the USA Wealth Report 2025. The growth isn’t theoretical—it’s already happened. Wealth...
Shifting Your Mindset From “What’s Slowing” To “What’s Selling”
In a recent Marketplace story about sluggish appliance sales, the reporter highlighted the same talking points we keep hearing from the media and from the industry: The housing market is slowing. The tariff impact is coming. Sales are down for mass-market brands. None...
More Profit. Less Competition. Greater Control.
A Short Study: Why Independent Dealers Are Moving in a New Direction When sales slow or competition intensifies, most appliance dealers follow the same well-worn path: launch more promotions, push for higher volume, and hope revenue keeps pace. It feels like the...
Why “Doing It All” Isn’t a Business Strategy
If you’ve been in this industry long enough, you’ve felt the pressure to do more: more promotions, more events, more volume. The appliance industry often reinforces the idea that whoever is bigger, louder, and busier will win. It’s no wonder so many...