New Idea: Implementing Video Appointments

When you think about how to navigate the retail experience with customers while following the guidelines for social distancing, you have to consider things that are out of the box. Now might be the time to look at video appointments.  We just walked through this...

Clear Communications to Consumers on Covid-19

None of us knows what the future holds, and while we hope and pray that things return to “normal” as soon as possible, nothing feels “normal” today. Acknowledging the unique circumstances as they are evolving, and addressing potential concerns...

Luxury’s Hot Sales Window

The Memorial Day sales window is a popular time for consumers, especially when they’re seeking out deals on appliances. But is that the hot window for the premium and luxury dealer? Appliance manufacturers and independent dealers tend to hold their collective...