customer experience Archives

#customer experience

The Industry Focuses on the Next Quarter. Strong Dealers Don’t.

Most of the appliance industry thinks in short windows: What numbers do we need to hit next month? When’s the next promotion on the calendar? What are our goals next quarter? That kind of thinking makes you constantly reactive. You’re always chasing next month’s...

The Trust Factor: What Sets Your Business Apart And Why It Matters

Dealer Strategies That Work

For the Affluent Audience, buying premium and luxury appliances is about far more than features and finishes. It’s about confidence. Assurance. The sense that someone who understands the minute details of a luxury kitchen is guiding them. This is where independent...

The Hidden (But Not Really) Threat to Independent Appliance Dealers

Adapting To Change

A quiet shift is happening in the world of home products. Plumbing supply dealers are emerging from the shadows, leveraging their relationships with builders and designers to enter a new, high-stakes arena: the luxury appliance market. At first glance, this might seem...

The Customer Experience Is Everything

Capturing The Affluent Audience

Simply offering a wide range of premium and luxury appliance brands is not enough to establish your showroom as the preferred destination for high-end consumers. What truly differentiates you from your competitors is your Customer Experience (CX)—the smooth,...

Thriving in Any Economy: The Case for Serving Both Retail and Builder Markets

Dealer Strategies That Work

Independent appliance dealers often focus solely on consumers or home builders. Diversifying your customer base and creating a business model that serves both homeowners and trade professionals is essential to creating a stable, resilient company that can weather...

When More Isn’t Better: The Value of Curating Your Inventory

Dealer Strategies That Work

Reducing the number of appliances you offer might seem counterintuitive. With big box stores and online retailers serving up an overwhelming array of choices, it's easy to believe that presenting customers with more options is the only way to compete. But what if the...

Create Repeat Customers: Close Your Marketing Loop

Capturing The Affluent Audience

When someone purchases an appliance from your dealership, the relationship doesn't end with the card swipe and signature. The customer/dealer relationship is one that—like any relationship—needs nurturing and follow-up care. Do you keep in touch with your clients...

Ease Backorder Concerns with These Positive Talking Points

Capturing The Affluent Audience

At this point, most customers understand that supply chain issues will have an impact on the delivery schedule for new appliances. But they still may not be prepared for the reality of current timelines for high-end brands. With home improvement industry...

Solidify the Customer Relationship with Gifts

Capturing The Affluent Audience

Strong customer relationships are crucial, not just for growth, but for keeping your business afloat. Individual sales are valuable, but ultimately you should be focusing on building customer loyalty. We’ve discussed how e-mail marketing and in-person...

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