Industry Ideas & Insights
Helping You Build a Thriving Premium & Luxury Appliance Business
We talk to appliance dealers nearly every day and have been for the last decade. Those conversations give us unique insights into what a healthy business looks like and how successful dealers are growing their high-end business. We share many of our observations in our regular blog posts. Make sure you join our email list to have those insights delivered to your inbox monthly.
When You’re Serious About Showing Off Your Work
Discovering that video and images are the magnet in today's world of advertising and social media can be a surprise to some. When you're an appliance dealer, it takes ongoing investments in video and images to play this game, which is why many don't embrace it. Since...
Silo Automation and the Tale of the Lost Multi-Million Dollar Salesperson
For an independent appliance dealer to be profitable, follow-up is often the key to closing deals, yet it’s a step many salespeople overlook. Here’s a story highlighting the importance of follow-up and offering valuable lessons for dealers. Meet Salesperson Sam Sam...
Your End-Of-Year Campaigning Starts Now
July is a pivotal month for dealers to maximize their co-op funding. This is the time to set the stage for the remainder of the year, ensuring you maximize your marketing budget and build momentum with your Affluent Audience™. Re-engage with Your Reps Now is the time...
When More Isn’t Better: The Value of Curating Your Inventory
Reducing the number of appliances you offer might seem counterintuitive. With big box stores and online retailers serving up an overwhelming array of choices, it's easy to believe that presenting customers with more options is the only way to compete. But what if the...
When Manufacturers Dictate Your Future
Many dealers depend on Manufacturer Funding for advertising, but doing so often means ceding control over messaging and business goals. When your advertising depends on coop funds, your business goals take a back seat. Brands Shouldn't Be In The Drivers Seat...
Why the State of the Premium and Luxury Appliance Industry Looks Bright
The National Kitchen and Bath Association (NKBA) is the leader in industry news, education, and trend predictions. Hence, it was not surprising that when the association predicted a slight kitchen and bath revenue decline in 2023, the numbers panned out and indeed...
The Customer Experience Is Everything
Simply offering a wide range of premium and luxury appliance brands is not enough to establish your showroom as the preferred destination for high-end consumers. What truly differentiates you from your competitors is your Customer Experience (CX)—the smooth,...
The Rise of High-End Appliances: Why More Americans Are Elevating Their Homes
Luxury isn’t just about status—it’s about experience. Today’s homeowners are investing in premium appliances not as indulgences but as essentials for the lifestyle they want. Whether it’s a pro-style range with restaurant-quality performance, a built-in refrigerator...
Thriving in Any Economy: The Case for Serving Both Retail and Builder Markets
Independent appliance dealers often focus solely on consumers or home builders. Diversifying your customer base and creating a business model that serves both homeowners and trade professionals is essential to creating a stable, resilient company that can weather...
Scaling Luxury Sales: Lessons from a 10x Growth Story
The Challenge: Rapid Growth Without a Plan A Mid-South appliance dealer set out to increase their luxury kitchen sales, and the results were astounding—going from selling one or two Thermador kitchen packages a year to selling 11 in just six months. While the surge in...
Why “Doing It All” Isn’t a Business Strategy
If you’ve been in this industry long enough, you’ve felt the pressure to do more: more promotions, more events, more volume. The appliance industry often reinforces the idea that whoever is bigger, louder, and busier will win. It’s no wonder so many...
The Hidden (But Not Really) Threat to Independent Appliance Dealers
A quiet shift is happening in the world of home products. Plumbing supply dealers are emerging from the shadows, leveraging their relationships with builders and designers to enter a new, high-stakes arena: the luxury appliance market. At first glance, this might seem...
The High-End Homeowner Is No Longer a Niche. They Are Your Future.
Over the past decade, the United States has experienced a dramatic surge in wealth. Between 2014 and 2024, the millionaire population increased by 78%, according to the USA Wealth Report 2025. The growth isn’t theoretical—it’s already happened. Wealth...